Privacy Policy

This privacy policy explains how Nortons Hiab Services Limited, trading as hiabtransport.co.uk, collects, uses and protects your personal information in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Nortons Hiab Services Limited (Company No. 6140715), trading as hiabtransport.co.uk, is registered in England and Wales. Our registered office is at Drewett Street, Miles Platting, Manchester, M40 8JD. When you submit an enquiry through this website, your data is handled by Nortons Hiab Services Limited.

2. What Data We Collect

We may collect the following personal information when you use our website or contact us:

• Name and contact details (email, telephone, company name)
• Enquiry details including service required and job location
• IP address and basic browser/device information for security purposes
• Cookies (see Section 7)

3. How We Use Your Data

We use the information you provide to:

• Respond to your enquiries and provide quotes
• Communicate with you about your booking or job
• Improve our services and website
• Meet our legal and contractual obligations

We do not sell your personal data to third parties. We do not use your data for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your data on the basis of legitimate interests (responding to business enquiries) and, where applicable, your explicit consent. You may withdraw consent at any time by contacting us.

5. Data Retention

Enquiry data is retained for up to 6 years for legal and accounting purposes. You may request deletion of your data at any time by contacting us at the details below.

6. Your Rights

Under UK GDPR you have the right to:

• Access a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data (right to erasure)
• Object to processing
• Request restriction of processing
• Data portability

To exercise any of these rights, contact us at info@hiabtransport.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Cookies

This website uses only essential session cookies required for the contact form to function. We do not use tracking cookies, advertising cookies or third-party analytics cookies. No cookie consent banner is required for essential cookies only.

8. Third Parties

We do not share your personal data with third parties except where required by law or where necessary to fulfil a service (for example, our email provider for sending confirmation emails).

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website uses HTTPS encryption throughout.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised date.

11. Contact

For any privacy-related queries, please contact:

Nortons Hiab Services Limited (Co. No. 6140715)
Drewett Street, Miles Platting, Manchester, M40 8JD
0330 107 9400
info@hiabtransport.co.uk